Shipping & Delivery
Delivery Coverage
We currently ship across the UAE through our logistics partner Quiqup. For deliveries outside the UAE, contact our customer care team at ecommerce@jasani.ae for checking feasibility and costs.
Delivery Timeline
- Most orders are delivered by same or next working day in most UAE locations.
- Orders placed on Sunday will be delivered within 2 working days.
- Orders placed a day before a weekend or public holiday will be shipped the same day, but delivery will depend on the courier’s schedule (may be delivered on the next working day).
- Certain non-serviceable or remote areas may take 2–3 working days for delivery.
Delays
While we strive for on-time delivery, factors such as public holidays, weather conditions, or government restrictions may cause delays. In such cases, we will ensure delivery at the earliest possible time.
Receiving Your Order
You do not need to be personally present to receive your order. A family member, colleague, or building security can accept the package on your behalf.
Failed Delivery / Returns
If an order is returned due to an incorrect address or the recipient being unavailable, reshipping charges will apply. You will be contacted by our customer care team in such cases.
Proof of Delivery
Once Quiqup provides a signed Proof of Delivery (POD) under the customer’s name or representative, House Of Qalam will not be liable for claims of non-receipt.
Delivery Days
Deliveries are not available on Sundays or UAE public holidays.